Disconnection Service Letter

Hello @user_npclfy, thank you for taking the time to leave a post. Sorry you haven’t been able to get the help you need with the demolition clearance letter. I can understand how frustrating that can be, especially when it’s holding up the permit process with your city. We’d be happy to take a closer look and help determine what options are available for obtaining the documentation you need. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.