Disconnecting Service of Relative in Nursing Facility
I have an Aunt who is incapacitated and who has been moved to a nursing facility. I need to disconnect her Comcast service. Apparently, that takes an act of God. I have her Power of Attorney and have been able to take care of her business with banks, insurance companies, etc., but Comcast is driving me crazy. When I talk to a human I get bad instructions. Today I finally thought I had found someone who could help me. In a few minutes a form arrived in my email - IN SPANISH! To complicate matters the account is still in my late uncle's name. No, I do not have a death certificate - he died over 10 years ago. All I want to do is terminate the account and pay the remaining bill. My next option is to just send a certified letter to the corporate office and refuse to pay any bills that might be issued. Is there any hope? As for Comcast, please don't ask me to jump through any more hoops. You have already used up more than your fair share of my effort. Sincerely, a long time VERY FRUSTRATED customer.