1 Message
Disconnecting Service Email
I never made a request to end my services with Xfinity, but I keep getting emails that my service is being shut off.
1 Message
I never made a request to end my services with Xfinity, but I keep getting emails that my service is being shut off.
XfinityBenny
Official Employee
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642 Messages
16 days ago
@user_0uuvw5 Hello and good afternoon. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Those can be scam emails, or real ones so it is good that you reached out. What do you see when you log into your Xfinity account online and check the statements? Can you see the address they are from?
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