Regular Visitor
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6 Messages
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 * 12 ms * be-39911-cs01.9greatoaks.ca.ibone.comcast.net [68.86.93.241] times out but the hops continue until it reaches the server. The tracert doesn't always have a hop timingout probibly every 2-3 times i have to run the command until it finally has a hop timesout but its always the same node. My ping to the server is pretty low and its located in Los Angeles and Im in norther Cali. The traceroute information is attached as well as ping -t ran on the ip address as well. Can anyone at comcast help me out here?
XfinityAmandaB
Official Employee
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2.8K Messages
2 hours ago
ReKLiS thank you so much for stopping in for help with your connection disconnecting from this server. It would be frustrating to get booted when in the middle of a game, so thank you for reaching out so we can help get this corrected for you. There are a few things that can impact your connection, as you mentioned. Some quick ones you can check on your end, if you have Local Firewall/Antivirus set up, you can see if temporarily disabling that helps.
Next, you can see if this happens around the same time each day; if so, that may be due to network congestion on our end, and we can take a look for you.
Are you by chance using a standalone router connected to your modem? If so, do you have the same issue if you are connected directly to your modem?
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