disconnected ..

For 2 weeks i tried my hardest to set my bill up on a payment arrangement, it’s extremely high and i feel like all i do is pay on it. Well i work from home as an internet specialist and i have to have my services. I was out of work for a little bit due to breaking the transverse process at my L3 lumbar . Money is tight and bills are behind, so i was looking for help; i had  hoped. But no way ;not from them! So yesterday it’s disconnected, i was gave the word from my manager they could give me one day of pto to get my problem fixed; otherwise they don’t need me . A year or so ago i had to use the NOW internet to help me till i got my bill paid off. So, this morning i messaged one of those not very helpful folks at the xfinity chat assistant to be told no, absolutely not allowed to even have prepaid till i pay my bill off? Really? That’s horrible to not allow a customer to order prepaid services while trying to get a huge bill paid off! Harshit was his name and he was of no help and kinda rude. I asked to be connected to someone within the usa or anyone else that was higher ranked to assist me with prepaid services. But i was told no one else could do anymore than he, as he had the same power as every other rep. Pay my bill or be without a job! Wow!! so i have no net, live in a small town and i am over xfinity and their rude, useless, foreign reps. They are of no help whatsoever! I ordered Fiber internet as i was left with no other options ! i hate to deal with someone at my house to install, i hate to lose my movies with xfinity i hate to change but apparently they don’t need customers ! I wish you all the best of luck! Do not get hurt, do not get behind and please don’t try to help yourself by taking prepaid and arranging a payment plan to pay an overdue balance… cause they won’t help you !Do not send my bill to collections because i feel like i m1ade every effort  to render that situation !am outta here folks! Best wishes .