Hi there, @user_1g4lmv Thank you for taking the time to reach out to us on Xfinity forums. I’m really sorry you’re dealing with that, especially after just refilling your service, I know how frustrating it is to still be without internet. Let’s take a closer look and get this working for you as quickly as possible. Are you currently using Xfinity Prepaid service?
EG
Expert
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118.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.3K Messages
3 hours ago
Hi there, @user_1g4lmv Thank you for taking the time to reach out to us on Xfinity forums. I’m really sorry you’re dealing with that, especially after just refilling your service, I know how frustrating it is to still be without internet. Let’s take a closer look and get this working for you as quickly as possible. Are you currently using Xfinity Prepaid service?
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