Disconnected service

yes I confirmed the modem is compatible. It worked for 2 days and I had no issues activating it. I did not call to add it to my account but like I mentioned above, I activated it and successfully used it for 2 days. 

I’m begging you, can a real person please just call me to have this resolved?

Thank you for the information user_zyhg1s. When a customer is going to move to using their own modem, we need them to call us to provide the CM Mac address and the model, so we can have that added to the account for you. That way we can ensure the service is being provided to the correct equipment, also the billing would need to be modified to reflect customer owned equipment. I am more than happy to assist you with this. In order for me to assist you better I would need some additional information from you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window and press Enter to send it.

I am on my hands and knees begging someone to just call me to fix this

You all make this so difficult