Disconnected service 0.00 balance due

@user_9kbdk0 You've come to the right place for help. I can certainly help you with our account balance concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

user_9kbdk0 Thank you again for getting us in the loop to help. Your satisfaction and confidence is always our top priority.