Visitor
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1 Message
Disconnected on Autopay?
I'm having trouble connecting with a live agent to see WHY my service was disconnected while I'm on Autopay and the payments have been processed in my payment history as well as on my bank statements. Please help turn my service back on?
XfinityJohnG
Official Employee
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1.7K Messages
1 day ago
Thank you for reaching out to us here @user_8idqye. I would be happy to look at any account issues from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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