Disconnected internet even though i made a payment arrangement!!

Like the title states, we were a bit behind on our bill due to Covid and yesterday the internet got disconnected. I made a payment arrangement to restore service (which worked no problem the other time I had to do it) and it's still off. I cant call comcast because my phone has no data, i use the internet. I use it for my job from home as well. So not only am i missing out on work now but I'm confused as to why it's not restored as i made a payment arrangement. Ty.