Disconnected despite payment

user_cdmwtg, Thank you for reaching out to Xfinity Support. I know that it can be stressful dealing with billing issues. I would like to review your account and see what we can do to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

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