Disconnect

Hello @user_yb3pxf, thank you for taking the time to leave a post. Sorry to hear that you're considering disconnecting your service. We certainly understand that the decision to disconnect is not always an easy one, and we appreciate the opportunity to have served you. While we'd hate to see you go, we'd be happy to review your account and discuss any concerns that may have led to this decision. If you still wish to proceed with disconnecting your service, we can help walk you through the available options and ensure the process is completed correctly. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.