Greetings, @user_fs5z0l! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you service was disconnected early, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
ref [Edited - Personal Details]. I was told by a rep that my service would not be disrupted an I was extended by their supervisor until 8/25 this as messed me up really bad
We will definitely look into this for you, @user_fs5z0l! Please send us a DM with your full name, the name listed on your account (if different), and the physical street address where you have service.
Our good friend, @BruceW, created this excellent explanation for how to send a direct message (DM)!
To send a private message to Xfinity Support from any Forum page:
Click "Sign In" (if necessary - there will be a visible prompt)
Click the "Direct Messaging" (square speech bubble) icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic should replace the "To:" line
Type your message in the text area near the bottom of the window
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.2K Messages
10 months ago
Greetings, @user_fs5z0l! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you service was disconnected early, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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