Visitor
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4 Messages
Disconnect services
I am trying to disconnect my services early on a specific date because I am moving but it’s impossible to speak to a real person at Xfinity and I don’t want to speak to the AI because it might get confused and try to disconnect the services now. Please help me figure out how to speak to a real person, it shouldn’t be this hard
XfinityJustinC
Official Employee
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2.5K Messages
3 hours ago
Hello, @user_zivvda thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and understand not wanting to try and set the disconnection up through the Xfinity Assistant with the poosibility of service stopping too early. I can help with getting an order placed, and I did want to help get the proper expectations set up that the furthest date I'd be able to place an order out is 30 days.
I did have a few questions that will be helpful when you have time to answer:
- What date are you looking to have service stopped?
- Are you needing to have the service transferred to a new location?
- Are you currently using Xfinity equipment?
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