Disconnect services

@XfinityJustinC​ my billing date is the 19th of each month, I want to stop services on 7/26. I don’t need services transferred. I have an xfinity router.

@user_zivvda I appreciate you answering those questions. With not needing to move service to a new location, and the stop date being 9 days out I can definitely help with getting this order set up for you. 

Since you have a Xfinity gateway you'll want to return that within 30 days of the disconnection to avoid an unreturned equipment charge. There are a few options as you can take that either to a Xfinity Store or with our awesome partnership with UPS the equipment can also be returned there. UPS also has an option where you can print a label out at home, package the equipment up and schedule a return. This article has some great information on equipment return: https://www.xfinity.com/support/articles/returning-your-equipment

Customers have let me that one the disconnection order has been entered, even if not completed the option to print the label for return isn't available. I'd want to ensure you'd be able to get the return label printed before, if that is the option you want to utilize. 

- Would you be returning the equipment to a physical location, or would you be printing out a label to schedule the equipment return? 

@XfinityJustinC I will be returning it to a physical location

@user_zivvda perfect, since you'll be returning to the physical location there will be no issue with attempting to print out the label. The next step will require me to gather some information we don't want here in our public conversation, to get the disconnection placed for the final billing date of 7/26. 

Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@XfinityJustinC Thank you. I just sent a message