Visitor
•
1 Message
disconnect service
I am having trouble with the automated system to disconnect our service on August 30th, 2026.
[Edited: "Personal Information"]
Disconnect date: August 30, 2026
Reason: Moving and no service required at new residence
Please advise.
XfinityKei
Official Employee
•
2.7K Messages
1 hour ago
@user_dgg658 Our team can help you with your account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0