1 Message
Disconnect service
I am moving and my new complex does not support Xfinity internet. I have been having trouble cancelling my service as scheduling a callback, chat with agent, and the voice call all bring me in loops that do not have an end point. I would love to cancel my service and speak to a representative who can help me through this process.
XfinityBradM
Official Employee
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654 Messages
14 days ago
@user_xpvsks Our team is saddened to see your request to wrap your account up but understand there are times when we're not an option to continue to be your provider as a result of a move. If you could please send me a DM with your first and last name along with your full-service address, we can get started on setting that process up for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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XfinityBradM
Official Employee
•
654 Messages
13 days ago
Thank you for working with us to get your account change set up. We hope you consider Xfinity as a provider if the opportunity arises in the future!
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