New Poster
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3 Messages
Disconnect Service due to move
I spoke to a customer service rep today asking to have my service disconnected on February 28, 2021 as I am moving. After I got off the phone with him, I got an email from Xfinity saying my last date of service would be today, Tuesday, February 9, 2021. I called back and I have spoken to two different customer service reps. The last one assured me I would have service until February 28, but I have not gotten a new email stating the date of February 28. I hope I don't wake up in the morning and find my service has been disconnected. Has anyone else had this problem and if so, how do I get it straightened out?
Responses
ComcastThomasF
Official Employee
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116 Messages
2 m ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a private message with your first and last name so I may further assist you with checking your service disconnect date?
To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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