nanasue5's profile

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3 Messages

Tue, Feb 9, 2021 4:00 PM

Disconnect Service due to move

I spoke to a customer service rep today asking to have my service disconnected on February 28, 2021 as I am moving.  After I got off the phone with him, I got an email from Xfinity saying my last date of service would be today, Tuesday, February 9, 2021.  I called back and I have spoken to two different customer service reps.  The last one assured me I would have service until February 28, but I have not gotten a new email stating the date of February 28.  I hope I don't wake up in the morning and find my service has been disconnected.  Has anyone else had this problem and if so, how do I get it straightened out?



Official Employee


116 Messages

2 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a private message with your first and last name so I may further assist you with checking your service disconnect date?


To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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