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mnswamp
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Thursday, June 25th, 2026 6:24 PM

Disconnect Peacock from Xfinity account

This is becoming a sad tale...

All I want to do is to disconnect Peacock from my old legacy Xfinity account so I can re-subscribe to Peacock and directly pay for the service.  Both companies are owned by the same parent, it should be simple (you'd think)

After having multiple issues getting thru to a live tech, getting dropped, escalating, being assured that Peacock was removed from XFINITY and even given a confirmation number, I went to Peacock today to attempt to resubscribe - and it's still insisting that my account is managed by XFINITY.  So I checked back in with support at Peacock and was *again* referred to Xfinity since "due to privacy and security" they cannot help me.

I'm now 4 days into this, I've talked to 4 different offshore 'help' personnel who were all very pleasant but apparently at the end of the day not particularly helpful.

Looking for thoughts, or at least if someone is monitoring this to perhaps get a callback. 

Signed, 
Beyond frustrated

Question

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11 hours ago

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XfinityAdrienne

Official Employee

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2K Messages

11 hours ago

Hey there, @mnswamp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to unlink the Peacock account from your services, it certainly is not what we want for our customers. I would be more than happy to further troubleshoot with you, and ensure it is unlinked. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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