In the "Service & Support" section of xfinity it stills shows my old modem as well as my new one and i feel like it is interfering with the installation of my new set top box.
Good evening @jrodriguez23, and thank you for reaching out on our Community Forums with your equipment concerns. I see that you stated your old modem is still showing on your account. To confirm, is it showing disabled? Is the new modem being listed as the active modem? I also see that you're experiencing issues with your new set-top box. To better assist with troubleshooting, may I ask if you are experiencing any error codes or messages?
XfinityAlyssaA
Official Employee
•
2.4K Messages
9 hours ago
Good evening @jrodriguez23, and thank you for reaching out on our Community Forums with your equipment concerns. I see that you stated your old modem is still showing on your account. To confirm, is it showing disabled? Is the new modem being listed as the active modem? I also see that you're experiencing issues with your new set-top box. To better assist with troubleshooting, may I ask if you are experiencing any error codes or messages?
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