Visitor
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5 Messages
Disconnect my service
Hello I want to disconnect my service I ma moving and the new place provides internet with my rent.
Calling was a 16 minute hold and still no answer.
Visitor
•
5 Messages
Hello I want to disconnect my service I ma moving and the new place provides internet with my rent.
Calling was a 16 minute hold and still no answer.
user_ge8ef5
Visitor
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5 Messages
3 days ago
Calling back advised by the robot 2 minute hold now it's been 6 minutes.
2
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EG
Expert
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115.2K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
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XfinitySean
Official Employee
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369 Messages
3 days ago
Hey there user_ge8ef5, thanks for joining us in our community forums! I'm sorry that you didn't have any luck disconnecting your service over the phone. We'll be sorry to see you go, but our team can absolutely help with canceling your service. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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