Visitor
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1 Message
Disconnect Error
I was sent a disconnect date. I had submitted a bill pay with enough time to get it paid. But my service was disconnected early and now I’m told no one can help me because it’s a weekend.
They can disconnect on a weekend but have no one working to fix the mistake?
XfinityKei
Official Employee
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2.9K Messages
12 hours ago
@user_wf7432 Our apologies for any inconvenience this has caused you. As a friendly reminder For core services it's usually around thirty minutes after the payment has posted is when the services is back up. If no payment had been made you can try setting up a payment arrangement through the Xfinity App.
I am happy to check on your account details for you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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