Disconnect Comcast Infrastructure from Dwelling and Letter of Proof

user_fglq5c Hello and thank you for reaching out via our Xfinity Community Forums. I understand the importance of getting this taken care of before your demolition project moves forward. I'd be happy to help review options for disconnecting the your property from the network while this sort of work is being done. Please send us a Direct Message with your full name, and service address. Once we have that information, we'll take a closer look and work with the appropriate teams to determine the next steps for your infrastructure disconnection request. We look forward to assisting you.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum