Disaster forbearance requesting

I hope this message finds you well. I am writing to formally request disaster forbearance for my upcoming bill due to the recent hurricane, flood, that has significantly impacted my financial situation.

The disaster has affected me a lot , such as damage to property, loss of income. As a result, I am currently facing financial hardship and am unable to meet the upcoming payment.

I kindly request your understanding and assistance in granting forbearance on my account [edited PII]

Any documentation required to process this request can be provided promptly.

I appreciate your consideration and assistance during this challenging time. Please let me know if there are any additional steps I need to take or any further information you require.

Thank you for your understanding.

Sincerely,

[Edited PII]

Responses

XfinityAmandaB

Official Employee

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2.2K Messages

9 months ago

user_y4kpmu Thank you so much for your post for help with your account after Hurricane Beryl. We are able to take care of any time you were without services due to the storm but currently no forbearance options. We can check to make sure you can take advantage of any options we have to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Customer Service

user_y4kpmu

Disaster forbearance requesting

XfinityAmandaB

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