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Miguel650
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Saturday, May 2nd, 2026 6:05 PM

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying.

This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering exploring other providers that offer what I actually watch. Xfinity should be doing more to keep their customers happy, especially when it comes to key channels like these.

I’m undecided whether to wait and see if this gets resolved, but it may be time for me to move on.

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2 hours ago

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Miguel650

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2 days ago

This is a follow-up to my original post regarding Xfinity dropping NFL Network/RedZone and me considering leaving. I had an appointment with AT&T this past Saturday and was honestly surprised to learn I’d be paying almost $200 less if I switched. On top of that, they still carry NFL Network and RedZone.

I stayed with Xfinity over the years because I believed in loyalty, but it feels like that loyalty wasn’t returned as my bill kept increasing year after year. This whole situation may have been a blessing in disguise because it opened my eyes to how much I’ve been overpaying. I honestly assumed every provider charged about the same, and that was my mistake.

I’m still doing my research before making a final decision, but definitely food for thought for anyone who hasn’t compared providers in a while.

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XfinityAbby

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874 Messages

I do understand why this can be frustrating when it comes to losing channels you love @Miguel650, It is always good to evaluate your options and make sure you are getting the services that you need for your home. We are always happy to review your account and options with you. In regard to the NFL channels being lost

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

 

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

 

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2 days ago

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Miguel650

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Looking at your response, it honestly feels more deflective than reassuring. As a long-time customer, I’m not really sensing that loyalty is valued here. Between losing NFL Network/RedZone and seeing my bill continue to rise over the years, I don’t feel like a valued customer at all.

I stayed with Xfinity because I believed loyalty mattered, but this experience is making me seriously reconsider that.

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2 days ago

XfinityAbby

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874 Messages

It is not our intention to make any of this seem deflective @Miguel650. We are working hard to get a resolution to get these channels back. I also have a Link with additional information on this. We can also look over your account to see what promotion options are available if you would like. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_1tr2m9

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The 2026 NFL Schedule release is tonight and we get <Edited: Language> by not having the NFL Channel......Xfinity is charging outrageous fees and our bills keeping going up and up w/o any say on the matter.  They can say to call them and discuss lowering your bill but all the promotions are for new customers - not loyal customers who have been subscribers for decades!!!!  

(edited)

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15 hours ago

user_pwsip3

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5 hours ago

I too feel the same been a subscriber since it first started in the 80s as ONTV have never been more disappointed if my nfl network and redzone is not restored by the start of season I will definitely cancel my 45 year subscription 

Mark L. Franklin park Illinois 

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