Visitor

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10 Messages

Saturday, May 2nd, 2026 6:05 PM

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying.

This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering exploring other providers that offer what I actually watch. Xfinity should be doing more to keep their customers happy, especially when it comes to key channels like these.

I’m undecided whether to wait and see if this gets resolved, but it may be time for me to move on.

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Visitor

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1 Message

5 days ago

Very upset that this channel is no longer available 

Visitor

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1 Message

5 days ago

I watched the NFL Network almost everyday.  To have it gone without notice was a surprise.

This was after I tried to sign on to my e-mail account and was told I now had to go to Yahoo to get my e-mail.

Yesterday my TV service kept stopping or tiling - 3 different stations - 2 different TV's

This make me wonder about Xfinity's commitment to it's customers and for the first time in over 40 years I am looking into other providers.

Visitor

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1 Message

4 days ago

It's my bill gonna go down this since I don't have the n f l notework and I really liked it

Official Employee

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2.5K Messages

@user_7tluqw Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

 

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

 

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit www.xfinity.com/programmingchanges.

(edited)

I am an Official Xfinity Employee.
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Visitor

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1 Message

4 days ago

We either bet this back by july or we all going to leave for a different provider that’s cheaper 

Official Employee

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2.6K Messages

 

user_5nb1gy, we'll be sure to keep everyone updated regarding the progress. Thank you for your patience and understanding.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

4 days ago

Comcast has ZERO leverage here... If this issue is not resolved by the start of football season, Comcast has lost my business. End of story.

if I were Disney, the price that Comcast must pay is increasing with each passing day.

Visitor

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3 Messages

4 days ago

If Xfinity doesn't get their [Edited: "Language"] together, I'm leaving.  First of all, we haven't had our NBC affiliate for over 6 weeks because of a contract dispute, and now we have this where we aren't getting NFL Network or RedZone.  I've been a loyal customer since 1997, but I'm getting tired of this.  Either give me the channels I'm paying for or I'm getting rid of you!!!

(edited)

Official Employee

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2.6K Messages

Thanks for reaching out about NFL programming @user_skbocg, and I understand your frustrations. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

 

 

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

 

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 days ago

If I am paying for a sports package that includes NFL Network do I get a discount for the months that the NFL Network is unavailable?  I mean, let’s be honest…NFL Network is the only reason to purchase that tier of channels.  

19 Messages

You can get the discount, you have to call them three or four times but you can get the discount

19 Messages

4 days ago

ESPN  it’s not the same, Good Morning Football is not on ESPN.  I have watched this show every morning since the show’s inception.  This is how I start my mornings.  I watch football, I don’t watch baseball. I do not watch tennis. I do not watch basketball.  I watch football. I wanna know what’s happening in the NFL.  That’s what I care about.  During the football season, I watch NFL Redzone.  That is unavailable right now too.

I’ve been a loyal customer to Xfinity, even when they have made things less convenient for me like taking away my Xfinity app that I used to be able to control the TV with, But I hung in there because I was able to get the channels that mattered to me. Now I don’t have the app and I do not have the channels that matter to me and I am paying more than I would be with any other service.  Someone give me one good reason why I should stay with Xfinity.

Visitor

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1 Message

3 days ago

Been with Comcast/Xfinity for many decades.  But with losing the NFL network, which I paid extra to make sure I had it, I am starting to look at other options.  Never heard anything about it being cancelled until I went to the channel and got the message it was no longer available.  I don't think Xfinity realizes how many customers they will lose over this, especially with all the other streaming services to choose from.  I will give it another month or so, and if it hasn't been fixed, I will take my business elsewhere.

Visitor

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1 Message

3 days ago

I agree 100%. If Xfinity chooses not to retain NFL Network and NFL RedZone before September I will be cutting the cord and head to less expensive platforms.

19 Messages

3 days ago

I have a friend who has a Vsee Box, $300 one time and she can watch whatever she pleases, including NFL network. I’m going over there to check it out this weekend. 

Visitor

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1 Message

2 days ago

So how much is my bill going to be discounted each month for taking away one of the only reasons I even have Xfiniity?

Contributor

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29 Messages

8 hours ago

I've been a Comcast customer for 30 years. As prices have steadily increased I've remained a customer because I could get all the channels I want with only one provider. Now you've dropped one of the channels that I value the most. If this isn't resolved before NFL training camp starts I will be moving on to a new provider for both internet and television. Please don't insult me with one of your canned responses. I want results, not lip service.

Official Employee

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623 Messages

 

tlgjr8, hello there and thanks for joining in our community conversation. I absolutely understand your frustration, especially after 30 years with Comcast. And just to be clear, when we respond, it’s not to insult anyone with canned answers, it’s to share the most current information available and make sure customers know we’re here to help. This forum is here to help serve others with similar situations and assisting with providing solutions, I know how important NFL Network and RedZone are to many fans, and your feedback is being heard. We truly hope to keep your business and earn back your confidence before the season kicks off. As of right now, yes the agreement expired and just to share, that can happen with any company. 
 
I want to share some key points here as I am a big NFL fan and I currently work and have all Comcast services in my home of 6 and has been working for this company for many years.
  • ESPN/Disney reportedly wants higher carriage fees and broader distribution for NFL Network.
  • Comcast says the demands would force more customers to pay for channels they may not watch and claims ESPN is asking for roughly double the prior fees.
  • Comcast also reportedly wants assurances that NFL Network will continue carrying exclusive live games long term now that ESPN controls the channel.
Yes, Comcast is currently working towards bringing back this programming can be a canned response, but I need this to happen myself as my life depends on NFL. We are all crossing fingers here. Let me know if there's anything you need or of assistance that I can be. 😀

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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29 Messages

Where have the items in your bullet points been reported? Could you share some links? I looked, but couldn't find much info.

Official Employee

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623 Messages

 

tlgjr8, It has been discussed per my team and also from one of our articles. Here's the link. Let me know if you have any other questions. 😀

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

@tlgjr8​ Love your response! I feel the same with the responses they been giving me. 

Visitor

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1 Message

6 hours ago

For me  i.m a huge sports fan.They lost Bally sports that showed the Braves games last year..Now losing NFL network and red zone i.m definitely looking for other providers asap

Visitor

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2 Messages

6 hours ago

How much money is enough for these corporate clowns. They are a monopoly and need to be broken up 100%

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