Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

[Edited: "Inflammatory/Language"] How about as a customer pushing almost 400 a month you do what is fair for me. Instead you cut and cut and say pricing isnt fair for you as you take and take 4k a year from me.

JUST LEFT XFinity -- moved over to YouTubeTV and it was soooo easy (and much much less expensive)!!  Cable is dying.

@Miguel650​

After seeing everyone else's comments, it looks like I'll be leaving over to AT&T Uverse or Direct TV or YouTube. Seems Xfinity doesn't care about us long time loyal customers. All they do is blame NFL Network and don't take accountability in trying to keep their customers!

So you would rather Comcast take whatever deal the NFL Network is offering, no matter what the cost may be passed on to customers?  If Comcast/Xfinity didn't care about customers regardless of length of time they've been customers do you think they would just idly sit by and say, "okay, we'll go ahead and take this deal you're offering even though it's quite a bit higher than we'd like.  The customers won't mind pay far more because of it."  Comcast doesn't want to pay any more than you do because they know when they pass along that increase in bill a lot of customers will complain and even leave trying to find yet another bill.  Do you think that all ISP's and Direct TV and Yahoo TV don't go through this?  After a while, their rates have to go up as well.  The NFL makes billions of $$$ not just in ticket sales, but in cable contracts, too.  And believe me, it really won't hurt them a lot should an ISP say, "sorry, we aren't making that kind of deal, goodbye".  Complain to the NFL Network; Comcast is doing all it can to hold your bill down.

Hey, but don't listen to me; I know nothing, Mildred [made up name].

What a disappointment that each comment receives a canned response that is basically a huge middle finger. This wasn’t about money initially - it was about paying for what is agreed upon and what we choose as a customer. In the negotiations it was made public that the offer to extend access to the channels in question was made available to Comcast, however, Comcast declined to accept maintaining the channel during the negotiations ( I assume for leverage). Given this negotiating choice, you have now put existing customers in a position to make a choice for Cable, WiFi, Phone, etc. Acquiring new customers is expensive and it has been noted by a Comcast rep that it offers special deals for new customers but not those already established. 

Now, this is about money. I am paying for an agreed upon service that I am no longer receiving. Isn’t charging for something not delivered effectively theft ? Even if this gets resolved, Comcast has a huge PR problem. I would love to complain to a real person, but the AI Phone Response and the Foreign Customer service center won’t understand…BTW that’s another huge problem with Comcast.