Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying.

This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering exploring other providers that offer what I actually watch. Xfinity should be doing more to keep their customers happy, especially when it comes to key channels like these.

I’m undecided whether to wait and see if this gets resolved, but it may be time for me to move on.

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user_5689fb

Visitor

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2 Messages

14 hours ago

ME TOO! I’M SWITCHING TO AT&T or YouTube tv if NFL Network is not back by Friday.

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user_a0qeyy

Visitor

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1 Message

9 hours ago

Agree…looking at options

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XfinityJohnG

Official Employee

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2.7K Messages

Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 hours ago

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user_9v36kg

Visitor

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1 Message

6 hours ago

I agree 100%. I’m heading to Fios if they can’t figure this thing out soon. NFL Net and RedZobe are the two primary reasons I even have Xfinity. Without them, I will most certainly be taking my business elsewhere.

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user_f3g49b

Visitor

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1 Message

1 hour ago

I agree, this is a disgrace. I pay over $200 a month and you guys take away some of the best channel. I will be leaving Comcast now, I am sick of your greedy games

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Customer Service

Miguel650

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

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XfinityJohnG

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