Disappointment My Comcast box in front of my house has been destroyed for years

Disappointment – disappointed.  My Comcast box in front of my house has been destroyed for going two (2) years.  I have opened repair requests so many times without getting it fixed.  One time, you guys sent a contractor out to look at it and life.  My wires are all exposed. I put a tape around it, the tape is now gone. It is because the box is in an awkward position at the front of my gate.  I am still looking for some help in getting a contractor out to do the work, not just look and walk away.

I hate to open another work order with you guys because, it never get done and you guys only kept on closing out the work order request.  Can a manager, please help me get this done?

Thanks