Visitor
•
1 Message
Disappointing Experience
April 24, 2026 – Sharing my experience
I was interested in purchasing a Google Pixel 10 Pro XL, 512 GB, and a Google Pixel Watch 4, 44mm. I logged into my Xfinity account and scheduled an appointment at the Truist Park/Smyrna, GA location.
During the appointment setup, I was prompted to enter the details of the phone and watch I wanted to trade in, which I completed. However, when I arrived for my scheduled appointment, I was told that the store could not see the notes I entered, so I had to repeat everything.
To make the experience even more frustrating, I then learned that none of the items I wanted to purchase were available in-store.
Because of this, I decided to purchase directly from Google and manage the upgrade myself. I am also reconsidering whether I want to remain with Xfinity.
I wasted 2.5 hours of my time, plus gas, for an appointment that did not accomplish anything. This was a very disappointing experience.
XfinityQuemekia
Official Employee
•
1.1K Messages
9 hours ago
Hello and thank you for reaching out to us here on our Xfinity Community Forum user_pbxom8.
I can absolutely understand your frustration, and want to apologize for the confusion and wasted time you've experienced at one of our locations, this is absolutely not the experience we want for any of our customers! Your time is valuable, and I regret that we failed to make this process seamless. We truly appreciate your feedback.
0
0