Disappointed

Ever since a technician came out to my neighborhood to” Improve service” My TV glitches every time I’m watching live and also freezes. When I called, they couldn’t figure it out and basically told me the same thing about my cable card being phased out. I’ve been a customer for over 20 years and this is ridiculous that they’re trying to get me to pay more money for more memory on a DVR. My TiVo was able to save three times as many shows than the DVR I have now with Xfinity.. I’m ready to cancel.

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XfinityAldrik

Official Employee

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2.3K Messages

3 hours ago

Thank you for reaching out to us @user_8ee4vs! I know I personally would be frustrated if live TV was constantly freezing. Are you noticing this on certain channels or on all channels? With this happening while “watching live” does it not occur while watching On Demand programming?

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XfinityAldrik

Official Employee

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2.3K Messages

I appreciate you for clarifying that @user_8ee4vs! It is true CableCARDs are no longer available to order as of 10/24/24. They can still be used on accounts that had them before they were discontinued. Could you please send our team a direct message with your full name and full address? We’d like to take a further look at the account. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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U

user_8ee4vs

Visitor

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3 Messages

Where’s the direct message icon

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3 hours ago

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XfinityAldrik

Official Employee

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2.3K Messages

@user_8ee4vs, please see BruceW’s message here. It has screenshots for each step.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

0

Customer Service

user_8ee4vs

Disappointed

XfinityAldrik

XfinityAldrik

user_8ee4vs

XfinityAldrik

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