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user_ejm0t4
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2 Messages

Friday, September 13th, 2024 4:34 PM

Closed

Disappointed

As an almost 10+year customer of Xfinity, I have to say that I am terribly disappointed/frustrated with the customer service that Xfinity is currently offering. It is impossible to talk to a real human with the new automated system. Just spent over 2 hrs chatting with an agent  who could not help. Is there a way to email comcast customer support directly?

Question

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Updated 

8 months ago

29

1

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XfinityOrlandoM

Official Employee

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2K Messages

8 months ago

@user_ejm0t4

 

Reaching out to us on our social media Xfinity forums platform. You've reached out to the right team to help you with all your Xfinity needs. Can you give me a little detail on how we can assist you today

2

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user_ejm0t4

2 Messages

I had signed a 2 year contract where I was guaranteed a certain price/month for internet service. One year into the contract, Xfinity has raised the price by $20 indicating some discount has expired. This was not communicated to me when I signed the 2 yr contract. Trying to reach someone to see what my options are

8 months ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@user_ejm0t4

 

I would not be happy if my total discounts weren't explained,  I'll be happy to look into this for you to see what options we have to find to a price plan that fits your budget for the services you love and need.  Go ahead and send me a direct message

 

To send a direct message:

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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