2 Messages
Disappointed
have bee trying to resolve an issue with xfinity for the past few weeks. The customer representative places you on hold for more than an hour supposedly waiting for the supervisor to come to the phone (I’ve showered, fixed dinner) still on hold. The problem began with ordering the Ipad with internet for a lower monthly cost. When the order was placed I tried to have the ipad delivered to an address where it could be received and signed off on. Due to my work hours. No other option given several delivery attempts made no luck in receiving the ipad even after several attempts in reaching out to both Fed-Ex and Xfinity to reroute. I have called so many times that i am about ready to cancel this service at both of my locations of service. The disrespect in my time and efforts, dealing with customer reps that have no respect for you as a customer. Not one conversation did I yell or say anything out of order. Its unfortunate that this is what is to expect when dealing with Xfinity.
Accepted Solution
XfinityJohnG
Official Employee
•
1.4K Messages
4 months ago
Thank you for reaching out to us here @user_1kj0rq. That is definitely not the experience we would like you to have, and I will be happy to look into that and assist you in any way possible. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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