Disappointed to get promotional mails and wasting time.

I got a mail with subject "Re: Update your payment method and save $10 per month"

"

Update your payment method and save $10 per month

As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing.

"

Please don't send this fake emails.

I clicked the link and entered my bank details to Plaid through you which is not acceptable.

Unfortunately I already gave my personal bank information where ever it was asked for. I wasted almost 2 hours going through this and to know that I am not eligible.

I end up calling customer service to get an apology and just revert the changes. When requested to transfer the call to supervisor, I was just mutted for long time and told to call again and ask for supervisor later.

Disappointed to get this email and services and wasting time. Please treat us with respect and remove us from these fake promotions.

Thanks,

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EG

Expert

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115.1K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySara

Official Employee

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2.2K Messages

4 hours ago

Hey there, @user_yng4vx. Thank you for creating a post with these concerns. I'm sorry to hear about any frustration caused, and I'd love to help in any way I can! To be clear, we do offer an Automatic Payments and Paperless billing Discount (APPD) of $10 when using a bank account (see this article for more information). Now to clarify, are you saying that your personal financial institution does not qualify to be used?

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user_yng4vx

Visitor

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2 Messages

Hi Employee,

Thanks for looking into my concern.

My bank checking account is qualified for these transactions and I am doing for other utility payments.

The rep over phone said I am not eligible due to the contract with xfinity.

Then why was I sent this spam mail. Is it to waste time, breach my privacy, access my bank account and hand it over to Plaid.

Without understanding my concern, I was just placed on mute without transferring to supervisor who should have carefully looked into my issue.

Regards,

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4 hours ago

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XfinitySara

Official Employee

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2.2K Messages

@user_yng4vx - I apologize for any confusion on my part. Did you click on the link I shared regarding the discount we offer? You should qualify for the discount as long as you follow the proper steps to enroll with a bank account (unless there's something I'm missing about the particular "contract" you have with us). If on a legacy/grandfathered plan, you wouldn't be under any kind of contract or agreement. And all our current plans offer the same deal - $10 off per month if you enroll in both Auto Pay (using a bank account) and Ecobill (paperless billing).

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3 hours ago

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Customer Service

user_yng4vx

Disappointed to get promotional mails and wasting time.

EG

XfinitySara

user_yng4vx

XfinitySara

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