Visitor
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2 Messages
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month"
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Update your payment method and save $10 per month
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As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing.
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Please don't send this fake emails.
I clicked the link and entered my bank details to Plaid through you which is not acceptable.
Unfortunately I already gave my personal bank information where ever it was asked for. I wasted almost 2 hours going through this and to know that I am not eligible.
I end up calling customer service to get an apology and just revert the changes. When requested to transfer the call to supervisor, I was just mutted for long time and told to call again and ask for supervisor later.
Disappointed to get this email and services and wasting time. Please treat us with respect and remove us from these fake promotions.
Thanks,
EG
Expert
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115.1K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.2K Messages
1 hour ago
Hey there, @user_yng4vx. Thank you for creating a post with these concerns. I'm sorry to hear about any frustration caused, and I'd love to help in any way I can! To be clear, we do offer an Automatic Payments and Paperless billing Discount (APPD) of $10 when using a bank account (see this article for more information). Now to clarify, are you saying that your personal financial institution does not qualify to be used?
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