Disappointed to get promotional mails and wasting time.

I got a mail with subject "Re: Update your payment method and save $10 per month"

"

Update your payment method and save $10 per month

As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing.

"

Please don't send this fake emails.

I clicked the link and entered my bank details to Plaid through you which is not acceptable.

Unfortunately I already gave my personal bank information where ever it was asked for. I wasted almost 2 hours going through this and to know that I am not eligible.

I end up calling customer service to get an apology and just revert the changes. When requested to transfer the call to supervisor, I was just mutted for long time and told to call again and ask for supervisor later.

Disappointed to get this email and services and wasting time. Please treat us with respect and remove us from these fake promotions.

Thanks,

Responses

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EG

Expert

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115.6K Messages

27 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinitySara

Official Employee

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2.3K Messages

27 days ago

Hey there, @user_yng4vx. Thank you for creating a post with these concerns. I'm sorry to hear about any frustration caused, and I'd love to help in any way I can! To be clear, we do offer an Automatic Payments and Paperless billing Discount (APPD) of $10 when using a bank account (see this article for more information). Now to clarify, are you saying that your personal financial institution does not qualify to be used?

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user_yng4vx

Visitor

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3 Messages

Hi Employee,

Thanks for looking into my concern.

My bank checking account is qualified for these transactions and I am doing for other utility payments.

The rep over phone said I am not eligible due to the contract with xfinity.

Then why was I sent this spam mail. Is it to waste time, breach my privacy, access my bank account and hand it over to Plaid.

Without understanding my concern, I was just placed on mute without transferring to supervisor who should have carefully looked into my issue.

Regards,

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27 days ago

0

XfinitySara

Official Employee

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2.3K Messages

@user_yng4vx - I apologize for any confusion on my part. Did you click on the link I shared regarding the discount we offer? You should qualify for the discount as long as you follow the proper steps to enroll with a bank account (unless there's something I'm missing about the particular "contract" you have with us). If on a legacy/grandfathered plan, you wouldn't be under any kind of contract or agreement. And all our current plans offer the same deal - $10 off per month if you enroll in both Auto Pay (using a bank account) and Ecobill (paperless billing).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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27 days ago

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user_yng4vx

Visitor

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3 Messages

Hello,

When you say I am eligible then why did the customer service rep said otherwise.

Can someone enable this back for me other than customer service team (as they said NO).

Thanks,

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25 days ago

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XfinityEricB

Official Employee

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3K Messages

user_yng4vx I'll be happy to review the account to confirm it can be added for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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25 days ago

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Customer Service

user_yng4vx

Disappointed to get promotional mails and wasting time.

EG

XfinitySara

user_yng4vx

XfinitySara

user_yng4vx

XfinityEricB

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