Visitor
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1 Message
Disappointed and disgusted
Unfortunately, I had to contact Comcast today for a billing issue where they were charging my account twice a month in auto pay charges, which didn’t make any sense. When I realize this, I made them remove the card for auto pay and started paying manually once per month. Now my bill for April is almost 3 times the amount as it usually is, which also makes no sense when I look at my billing history on the app it doesn’t give a clear breakdown of what my actual charges are and so I called Comcast to try to identify the breakdown. However, I spoke with Neil, who was extremely unprofessional and rude, would not provide me with any employee ID information because he knew that I was going to file a complaint also would not send me to a supervisor or manager wasting more of my time. I explained that I didn’t understand the breakdown of what they were charging me for and asked to be transferred to a manager or supervisor, and was laughed at over the phone by this person who thought my situation was very funny apparently. I’m not sure if just anyone can work at Comcast, but it’s clear that there are no real requirements at all, and I must be speaking to a child at this point. I asked for Corporate’s phone number or a phone number in the United States that I can speak to someone more clearly and they told me they could not provide any phone numbers to me which I thought was very strange
this phone call and interaction was so disgusting that I am going to cancel my service today. Once I get off work because no one should be allowed to speak to a customer the way that I was treated and provide a such a low quality level of Customer Service that someone felt the need to laugh at their customer. I have never encountered that before, and I was literally at a loss for words. I Was able to find a corporate phone number for Comcast and I am going to relay the same information to them and hopefully they can listen to how the phone calls went so that they can offer some customer service training to these overseas staff
XfinityJamesC
Official Employee
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2.1K Messages
2 days ago
Greetings, @user_a8rah1! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you had such a frustrating interaction. This is definitely not the type of experience we want our customers to have. I would love to help turn this around for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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