1 Message
Disappointed and disgusted
Please help me understand why it is impossible to be provided a pdf or snapshot channel listing of all the channels included in each tier of service. I am trying to make a comparison between my current package (ultimate) and the next tier down (preferred) and there is no good way to do that. The app link for channel line up is worthless because it is a scrolling list. I spend 95 minutes on a chat today with an agent who was not able to access or provide this information. Your customer service in abhorrent and your rates are exorbitant. It is a sad state of affairs that it takes upwards of 48 minutes to speak to an actual person and still they can only provide a link that offers no value. You should be ashamed at the customer service you provide. I am trying to find an outlet to assist in exposing this nonsense as I know I am not the only extremely dissatisfied customer. I pay my ridiculous bill every month on time and without fail. It’s disgusting
XfinityRaf
Official Employee
•
1K Messages
5 months ago
Good evening @user_8cfusl. Thanks for taking the time to reach out to us today with your channel line up issue. We'd be happy to answer any questions you have about your channel lineup compared to others. Send our team a direct message with your full name and full address so we can get started.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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