Disabled person cant get support from xfinity for over a year on Storm Ready Wifi

I was quite stoked to order storm ready wifi, as I WFH (am disabled) and am in a storm prone location (FL). Being disabled made me even more stoked to get it - as I cant just head to a coffee shop during an outage. Before ordering, I know I always need to make sure to be prepared in the event something goes wrong, since I am especially limited in how I can get support. I asked if it had a warranty etc. what if it doesn't work, etc. The rep was of course touting the products glory and how I had a year warranty etc.  The unit has never worked. For a couple months it was plugged in and I thought it was working because there were no power outages, but then Florida had 2 hurricanes, along with the standard afternoon thunderstorms in 2024. The first time the power went out and storm ready wifi did not work, I called support and after much testing and tech support, they fully acknowledged the unit did not work and then asked me to return the unit for a new one.. I explained that was no problem, I wasnt angry or frustrated - those things happen, but I cannot make it to a store and asked how I can mail the unit back... this is 2024/2025 - hello? EVERY company has a way to do this, even for non disabled people.. let alone disabled people. After much back and forth with the rep, holds, talking to manager, etc to politely explain the situation - they said I could return it via UPS pickup. Needless to say - multiple storms later, and maybe 10 more calls to customer service/support.. they began just flat out lying over multiple calls. After the first 3 calls where I would actually test etc. then go through the whole, yeah I know it doesnt work - ok how do I get it exchanged/returned, I just reboxed it in its original packaging. I havent even had it plugged in for months now, but I am still paying for it every month. Every time I call they literally tell me they will send a tech... they actually go through the effort of scheduling the tech.. I get the text message about the appointment, then I get another text message that the appointment is cancelled. I call back asking what to do - they ASSURE me (even sometimes going as far as personally promise) they are watching the case and its a technical glitch, and  that the appointment didnt really get cancelled. This is insane. I have been paying monthly for almost a year on the service that has NEVER worked - along with buying the broken unit for hundreds of dollars. I told them to just give me the refund - I dont care anymore about the product, but they say it hasto be turned in to give the refund. This companies net worth is 137.02 billion dollars... Customers can literally return items by mail to almost EVERY single company online... but this one goes above and beyond to not serve. I am disabled and have physical limitations making it impossible to travel- they 100% acknowledge and know the product has never worked - they dont care about taking care of customers they receive thousands of dollars from... Meanwhile the pet company you spend $20 with will easily let you return something by mail. That's why when you are in University and they are teaching you what a monopoly is in Economics - they literally bring up cable companies as the #1 example. No competition - no competition is notorious for poor customer service, so even disabled people cant get support. After 1 year, I am super frustrated and would 100% drop this company in a minute for its customer service practices - but I WFH and need reliable internet to be able to afford my mortgage - so instead I have to tolerate it (ie monopoly). Hoping this hits google as people prepare to buy this product. I would never have purchased it knowing my particular limitations/disabilities - I am out hundreds and they literally lie to you, scheduling calls with techs, telling you they will help you mail it back etc. Nothing can be trusted and the product doesn't work. Even if the company literally schedules tech calls to service their broken equipment - you literally cannot trust that the tech will show up. You will never get that from a company with competition - it would never happen, because they would go out of business and the only surviving companies would be those who serve customers - especially with customers paying thousands of dollars. This is why even TEMU.... lets you return by mail for their $5 product ((seriously, they do.. ). TEMU vs xfinity.... TEMU would win if xfinity had any competition.