Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there.

However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 hours, and restarting the device.

Please help, I'd hate having to put the whole box behind a wire mesh to stop the wifi in my house.

Thanks

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576 Messages

2 hours ago

Hello @schalli, Thank you for reaching out on our community forum, It sounds like you have already attempted some troubleshooting steps.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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