Disable Feature on Modem

I do not have the app on phone to manage gateway an would like some feautres disable. Can a support person idsable these features.

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XfinityTommy

Official Employee

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3.2K Messages

1 day ago

Good morning user_9a1s6y. What features are you curious about managing?

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U

user_9a1s6y

Visitor

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2 Messages

Would like to disable zero config, DMZ, UPNP and verify or change firewall setting from low to medium.

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2 hours ago

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Thanks user_9a1s6y. Customer support cannot disable the modem's DMZ and UPnP; these settings must be adjusted by the user in the Xfinity app. To disable DMZ, users need to sign in to the app, navigate to Wi-Fi settings, and make the necessary changes.

In order to make these changes on your end, you would need to download/add the Xfinity App to your phone. The Xfinity App can also be downloaded on another mobile device if you have one.

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2 hours ago

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Customer Service

user_9a1s6y

Disable Feature on Modem

XfinityTommy

user_9a1s6y

XfinityAmira

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