Hello user_x43x7l! I hope you are having a great Monday. Thanks for reaching out to us here on our Xfinity forums for help with removing call waiting. You are in the right place for help. You do have the option to disable call waiting for specific calls, however if you want call waiting removed fully, that will require us to remove the feature from the phone line.
Please send us a direct message with your name and service address. From there we will verify the account and make the changes needed to remove call waiting from the phone line.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
user_x43x7l Thank you for sending us a direct message. I'm sorry for the delay, we are not a traditional chat team, and there could be delays between our messages, but I assure you we will help out. I will jump over to our direct message now and help to remove the call waiting.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It was a pleasure, @user_x43x7l working with you in private and getting your call waiting concerns addressed. We do appreciate you and your business!-Richard
XfinityPaula
Official Employee
•
1.7K Messages
9 hours ago
Hello user_x43x7l! I hope you are having a great Monday. Thanks for reaching out to us here on our Xfinity forums for help with removing call waiting. You are in the right place for help. You do have the option to disable call waiting for specific calls, however if you want call waiting removed fully, that will require us to remove the feature from the phone line.
Please send us a direct message with your name and service address. From there we will verify the account and make the changes needed to remove call waiting from the phone line.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityRichard
Official Employee
•
2.6K Messages
7 hours ago
It was a pleasure, @user_x43x7l working with you in private and getting your call waiting concerns addressed. We do appreciate you and your business!-Richard
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