Disable advanced security

I am a customer using my own modem and router. I have a port forward set up for Port 5000 on my internal network (192.168.0.1 to .94), but it is being blocked by Xfinity's street-level filtering. Since I don't have an xFi Gateway, I cannot access the 'Disable Advanced Security' toggle in the app or website. Please manually disable the 'Advanced Security' feature on my account."

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EG

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117K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_jp82yr

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4 Messages

You are the first response. No other answer.

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2 hours ago

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XfinityPaula

Official Employee

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2K Messages

2 hours ago

@EG Thank you for moving the post over to our support area! ❤️

Hello user_jp82yr Thank you for joining our Xfinity Forums community and for reaching out to us for help with disabling the advanced security. I'm sorry that you are having trouble with being blocked. I double checked the options for our advanced security and confirmed that our advanced security is only available when you are using a Xfinity gateway. It's possible that the feature is showing enabled in the app by mistake, but in order to use Advanced securty you would have to use a compatible gateway.

I searched port 5000 and I don't see that it is listed on a block list on our side. Can you provide more detail for what is happeneing with your connections? Are you having trouble with reaching a website?

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user_jp82yr

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4 Messages

@XfinityPaula

I am using my own modem and a separate router. I have already configured Port Forwarding on my router for Port 5000 (TCP) and Port 8123 (TCP), pointing to my internal server at 192.168.0.94.

My local firewall (Fedora 43) is confirmed open for these ports. However, all external 'Port Checker' tools show these ports as 'Filtered' or 'Stealth' at my public IP (4.126.175.102). Since the block is not on my hardware, I need you to verify if there is a provisioning block or a CMTS-level filter on my account preventing inbound traffic on these ports.

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2 hours ago

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XfinityPaula

Official Employee

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2K Messages

Thank you for sharing your experience with the trouble you are having with the ports. Unfortunately this may be something that our security team would need to assist with, however I am only showing that they would assist when having issues with accessing websites with a Xfinity Gateway. Is this a configuration that was recently set up of has it been in place and working properly until recently?

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1 hour ago

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user_jp82yr

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Thank you for sharing your experience with the trouble you are having with the ports. Unfortunately this may be something that our security team would need to assist with, however I am only showing that they would assist when having issues with accessing websites with a Xfinity Gateway. Is this a configuration that was recently set up of has it been in place and working properly until recently?

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5 minutes ago

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Customer Service

user_jp82yr

Disable advanced security

EG

user_jp82yr

XfinityPaula

user_jp82yr

XfinityPaula

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