Visitor
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3 Messages
Dirty Used Modem from Xfinity
Someone want to explain why I was mailed a dirty used modem from Xfinity. I came in contact with a gross unknown black substance. Xfinity responded with an offer to receive a new modem at a $15 charge. This is ridiculous.
XfinityQuemekia
Official Employee
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521 Messages
11 hours ago
Thank you for reaching out @user_stda13. We sincerely apologize for the unacceptable experience you had with the equipment you received. That is not the standard we hold for our equipment or the service we provide.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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