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sarahw1
1st Topic

Visitor

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1 Message

Thursday, January 15th, 2026 11:20 PM

direct messaging

My address is not valid when I try to create an account. I am trying to purchase new services for my residence. I thought that I scheduled my installation but I guess I didn't. Now I cannot reach anyone to help me.

[Edit: Personal Information]

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Updated 

3 hours ago

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XfinityKassie

Official Employee

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2.2K Messages

3 hours ago

 

sarahw1 Good morning! Than you for reaching out to our Xfinity Forums Team to set up new services. We would love to welcome you to the Xfinity Family. I'd be happy to take a look at your address, and help you get an installation scheduled. To begin, please send a Direct Message with your name, and service address. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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