The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_62bqp0. Please be mindful that sending unsolicited Direct Messages to an Official Employ of Xfinity Communities Forums, is violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there, we may invite you to send us a Direct Message.
Since you have already sent the direct message I will follow up with you there to continue.
@user_62bqp0 Thank you for all your time working with me, and I'm happy we were able to ensure all your ACP concerns were able to get resolved. We appreciate you being part of the Xfinity family, and we're available 7 days a week from 6am - 12am EST over Xfinity Forums. Have a wonderful upcoming weekend.
EG
Expert
•
110.1K Messages
1 year ago
@user_62bqp0
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityJustinC
Official Employee
•
1.2K Messages
1 year ago
Hello, @user_62bqp0. Please be mindful that sending unsolicited Direct Messages to an Official Employ of Xfinity Communities Forums, is violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there, we may invite you to send us a Direct Message.
Since you have already sent the direct message I will follow up with you there to continue.
0
XfinityJustinC
Official Employee
•
1.2K Messages
1 year ago
@user_62bqp0 Thank you for all your time working with me, and I'm happy we were able to ensure all your ACP concerns were able to get resolved. We appreciate you being part of the Xfinity family, and we're available 7 days a week from 6am - 12am EST over Xfinity Forums. Have a wonderful upcoming weekend.
0
0
user_62bqp0
8 Messages
1 year ago
What an awesome experience working with Xfinity Tech Support.
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