Hi user_alf632! We appreciate you reaching out on our Xfinity Forum. We would hate to lose you as a customer and very much appreciate you being a customer with us. My team would love to see if we can keep you on as a customer, but if not, we can assist you with canceling your account. To assist you, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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120.4K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
•
5K Messages
6 hours ago
Hi user_alf632! We appreciate you reaching out on our Xfinity Forum. We would hate to lose you as a customer and very much appreciate you being a customer with us. My team would love to see if we can keep you on as a customer, but if not, we can assist you with canceling your account. To assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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