Skip to main content
user_z6eztj
1st Topic
1st Reply

Visitor

 • 

3 Messages

11/04/2026 8:06 PM

Direct message

I have an account can’t access it because the transfer from my phone failed, I followed the steps zi was given but still- no Xfinity mobile. I was in the phone yesterday with a rep for 45 mins setting my line & getting my phone transferred from T-Mobile. I can get texts- I can call or receive a call. When I try to log in to my acct it wants to send a code that never sends! Help! [Edited: "Personal Information”]

Question

 • 

Updated 

10 minutes ago

 • Edited

15

2

0

Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

3.1K Messages

57 minutes ago

Hey, @user_z6eztj - Since this is a deeper issue involving porting your number from another carrier, it'll be best if we take a closer look (which we're happy to do!) Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

0

0

user_z6eztj

Visitor

 • 

3 Messages

14 minutes ago

To Xfinity support: 

my phone transfer from T-Mobile to Xfinity on my iPhone 13 FAILED even though the representative assisted through the entire process- on phone with them 45 mins. I got an email this morning saying the transfer failed. I get texts but I can’t call out or receive calls and I only have WiFi if I’m somewhere that has it. I am throw 1 Diabetuc with a sensor that relies on non interrupted internet.  I need help restoring or fixing so I can have Xfinity mobile! [Edited: "Personal Information"] the address in my acct [Edited: "Personal Information"] ( move in 11/8) but I should be able to use Xfinity mobile on my phone as set up yesterday! [Edited: "Personal Information"]

Note: This comment was created from a merged conversation originally titled Direct Message

1

0

XfinityThomasA

Official Employee

 • 

4K Messages

 

Our team is here to help, user_z6eztj! We appriciate you choosing Xfinity Mobile and can assist with your transfer. Please send us a Direct Message. On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

10 minutes ago

0

forum icon

New to the Community?

Start Here