Visitor
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2 Messages
direct message
I need to cancel my Xfinity Internet service and have been trying to do so for over a month.
I am requesting cancellation of my residential Internet service, not a plan change, downgrade, move, pause, or retention offer.
Please process the cancellation and confirm:
The effective cancellation/disconnect date
My final balance
Any equipment I need to return
The cancellation confirmation number or written confirmation of the disconnect
Please do not schedule a callback. I am requesting that this be handled through this direct message.
Thank you.
EG
Expert
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120.3K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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999 Messages
7 hours ago
Greeting, user_pr8np6! Thanks for reaching out to us on our XFINITY Community forum with your request for service cancellation. We would be more than happy to help you with this matter. To access your account, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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