Visitor
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4 Messages
Direct Message
I am a new customer. I signed up to get internet and comcast tv. I have had 2 appointments where the text rides by without stopping. I need a person to run tge connections from the pole to the house and a technician to connect the tv box and internet inside.
XfinityJon
Official Employee
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1.6K Messages
10 hours ago
Good afternoon user_v4pgmk. Thank you for joining our Xfinity Family! ❤️ We appreciate you joining. I will be happy to assist you further. I do have a few questions to better understand the situation. Has the address that you are currently at, had Xfinity before? Or is this the first time we would be installing service? I ask because I know you mentioned needing the drop run from the pole to the home? Are the other utility lines to the home above ground, or are the run underground?
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